What is one of the most important skills of an entrepreneur? Communication. When it’s not executed effectively, it can make a thriving business turn in to a sinking ship, fast! It may seem simple, but these key tips can improve communication with clients and they will feel feel valued. And a happy customer is your BEST referral.
1. Look her in the eyes! It’s the best clue that you are paying attention.
2. Silence the cellphone! Answering (or glancing) at your phone during a client meeting could make that person feel like you have somewhere better to be.
3. Be aware of nonverbal communication. Is the position of your body or furniture open and inviting? If not, it could crush the business mojo you have worked hard to create.